Maori patients receive a lesser standard of care than non-Maori from primary health care providers. This is in part the result of non-concordant relationships between the provider and the patient.

When patients are engaged in decisions about their own health care, they are more satisfied with their care overall. Doctors who are aware of their patient’s background and understanding of the primary care health system are able to better communicate with their patients, thereby leading to better health outcomes and greater satisfaction.