Q: How do I access the courses?

Once you have logged in to the site, click on the ‘My Courses’ option from the menu to the right-hand side of the page. Select the course you wish to access from the My Courses options that appear.

If you are not yet enrolled in to any courses, click on ‘Courses’ at the top of the page and select the ‘more info’ option of the course you would like to enrol in. Then click on the green ‘Click here to register’ button on that course’s page and follow the instructions to enrol in to that course.

Q: Any technical issues?

– Have you tried logging out, closing your browser and then logging back in?
– Try using a different internet browser. Not all internet browsers are created equally and some are not completely compatible with some websites. We recommend Google Chrome.
– Is your Username and Password correct?

Please email [email protected] with the following details:
– What error message comes up on your screen (if any)?
– What were you doing on the course when the error occurred?

Q: How many CPD points is the course worth?

1 CPD point = 10 notional professional development hours

Time required to complete these courses varies from person to person. We estimate that it should take between 1 and 2 hours dependent upon the user’s previous knowledge. This time does not include reviewing the literature we provide for your information. The professional development hours are usually allocated by your Registered Authority. If you have been directed to take the course by your Authority, ask them how many credits they award as this will vary for each discipline.

Q: How do I get my certificate?

In order to receive a certificate of completion, you first need an 80% pass on the final assessment quiz. Once this has been completed, you can access your certificate while logged in and clicking the ‘My Certificates’ link in the right-hand side menu of the page. If you don’t see it keep scrolling, its further down, below the Dashboard section.

Alternatively you can view your certificates from Clicking “Dashboard” under the “My Account” section in the sidebar and if you look below “my courses”, you will see the certificates section.


Q: How do I view the correct answers to the Quizzes?

The correct/incorrect answers are displayed at the end of taking the final assessment quiz. If you miss seeing these when they appear, you’re able to go back and view your results from previous quiz attempts by opening the course and going to the ‘Final Assessment’ module. Click on ‘Take Quiz’ This will take you to a page where you are then able to continue and take the final assessment quiz again, or you are able to select from a dropdown box (located to the left of the page), previous quiz attempts. When you select one of these previous quiz attempts, it will display the questions and they will either be highlighted in green (correct) or red (incorrect).

Q: Is there any further training available?

On-site tailored workshops and seminars are also available by negotiation.

Enquire by calling 0800 628 746 or email us at [email protected]